Contact
Contact
Spotted a bonus cap that has moved, a payout window that no longer holds, or a figure in one of our tables that looks wrong? Tell us through the contact form linked from any review page and the correction goes into the next verification round.
Three details make a report usable: the brand involved, the date it happened to you, and the amount or the clock you are disputing. With those we can reopen the account and re-time the cash out ourselves rather than take a single report on trust.
What we cannot do is act as your representative. We hold no licence, we are not a regulator, and we cannot release a locked balance or reverse a declined verification. Where the Curacao licensee publishes a complaints route, we will tell you where it is and what it covers.
Replies go out in English, usually inside two business days.